AI Internal Operations

For Boriol GmbH — Macron's official Swiss importer — club and team orders used to mean people moving information between systems by hand. Today an agent orchestrates the whole workflow, from shop to warehouse to accounting.

Measurable results

Before and after, in numbers

of manual operations work saved per month: 60+ hours
lower cost per processed order: ~50%
workflows running without waiting for office hours: 24/7
copy-paste errors between systems: near zero

Before

People were the integration layer

Club orders came into the shop, teamwear stock lived in the warehouse system, invoices belonged in accounting — and employees were the glue. Information was copied from one system into the next, chased through spreadsheets and confirmed by email.

Every handover was a chance for a typo, a forgotten step or a day of delay. As order volume grew, operations scaled by hiring more people to move data around — not by moving it better.

After

An agent that orchestrates the workflow

One agent watches the entire process and moves information between systems the moment it is needed.

Step 1

Watches for triggers

New club orders, supplier confirmations, returns and low stock are detected in real time across the shop, ERP and warehouse systems.

Step 2

Moves the information

Data is transferred between systems automatically — orders to fulfillment, delivery notes to accounting, stock changes back to the store.

Step 3

Handles the exceptions

Incomplete addresses, missing invoices or mismatched stock are detected, and the agent either resolves them or routes them to the right person with full context.

Step 4

Reports what happened

The team starts the day with a summary of everything processed overnight — volumes, exceptions and anything that needs a decision.

What changed for the team

More than 60 hours of manual operations work are saved every month, and the cost per processed order dropped by roughly half. Workflows run around the clock instead of waiting for office hours.

Copy-paste errors between systems are practically eliminated — and growth no longer means hiring more people to move data between tools.

“We have a strong team, but the reality was we were a data-entry operation between five systems. The agent fixed that. Order to fulfillment to invoice now just flows, and the club-ordering season is no longer the weekend it used to be. Our people finally get to work on the accounts that matter.”

Oliver Stajic

Managing Director, Boriol GmbH

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