Services to support your
WooCommerce
We believe that the service we offer should be fair, reasonably priced, and cover most of the cases you will ever need. We believe that now, more than ever, it is important to have a human touch that helps you navigate through technical challenges.
Guaranteed
Customer Happiness
We know that a business is only as good as its customers. If we are lucky enough to earn your trust, we promise to work hard on maintaining your happiness in years to come.
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90 minutes Maximum Response Time
Your business and time are important! When you entrust us with your precious time and investment, a fast response will be the first promise we keep.
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Problem-free Guarantee
Your happiness is our success as we grow together. This means we stand by our services 100% to be the source of your happiness.
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Phone Support
If you need instant help, we are here for you. We rely on your judgment and believe you will pick up your phone and call us only if something is really urgent. We will be there for you outside of working hours, on weekends and public holidays, to resolve the problem you face.
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24/7 Support in Case Of Emergency
Feel empowered with the knowledge that no matter the hour, our team is readily available to assist, ensuring your online store operates seamlessly.
Security should never be a concern.
Weekly Upgrades
Keeping your WooCommerce up to date is the first good step to keep your website healthy and free of attackers. But upgrades can cause a headache too. Incompatible themes, plugins or expired licenses can easily break a website. That is why we take care of this, for you.
Server Monitoring
Nobody likes to have an unavailable website and lost customers because of this. Our monitoring systems will inform you via SMS and email, just as it will inform our team, so we can react quickly and get you up and running.
Daily Backups
Because sometimes problems do happen, we make sure backups are performed daily, and completely recoverable within minutes.
Hack Interventions
Your website's savior is a help site for fixing webpages that have been hacked by internet trolls or other hackers who want to disrupt your website. We go in and clean up any mess left behind from them, so you don't need to worry about anything like that!
Security Scans
Malware can be hidden anywhere, so we are constantly searching for it, and in case we find malicious pieces of code on the server, we should inform you immediately while taking care of it at the same time.
DDoS Mitigation
Malicious attacks can take any form and can bring businesses to their knees. We are here for you in a case anything goes wrong.
Access to our 10.000+ USD in value resources
All of our members get access to our database of themes, plugins, fonts, tools, and more...
- 1.500+ premium templates
- With access to the largest theme marketplace in the world, we are confident we can help you achieve that new look for your site.
- 600+ premium plugins
- If your problem can be solved with specific plugin, we most likely already have it for you.
- Premium caching plugin
- WP Rocket is the most powerful caching plugin in the world. Use it to improve the speed of your WordPress site, SEO rankings and conversions.
- Image and loading optimisation
- We store, handle and scale your images with 80% less size while looking just as great!
- CDN for blazing-fast websites
- Ultra-fast static and dynamic content delivery over Cloudflare global edge network.
- SSL for every website
- Security for you, and your customers should not be discussed. That is why we include HTTPS support for all of our customers.
- Staging server
- This way, you can always preview and test changes before going live and be sure nothing will get broken.
- Malware & virus scans
- We help detect malicious code and infected file locations by scanning your WordPress site source code. Just in time, before it can damage your online reputation.
Content management, done for you in Maintenance & Support
We believe that business should be easy. No more pay per page, no more nightly updates, and no more time spent navigating confusing coding to make even the simplest change! StuntCoders is a different breed of content management system: we do all the work for you so you can get back to running your business.
We help our customers forget about their once-tedious tasks of adding and managing content. Weather that is a page, post, or a bunch of products, just send us your documents, and we will take care of the rest.
- Stop wasting your time on tedious and overwhelming editing tasks.
- Upload images, products, updated prices, and more.
- Easily manage all of your content by just sending us an email.
- Process orders and get reports.
Configuration and Integration
We help you properly install and integrate business-essential areas.
Marketing
- Google Analytics
- Facebook Pixel
- Snapchat Pixel
- Google Feed
- Facebook Feed
- Instagram Shopping
Communication
- ChatGPT
- MailChimp
- Klaviyo
- Chat integrations with Slack
- Intercom
- Zendesk
Payment
Hosting
Plus
Configuration and Integration
We help you properly install and integrate business-essential areas.
Marketing
- Google Analytics
- Facebook Pixel
- Snapchat Pixel
- Google Feed
- Facebook Feed
- Instagram Shopping
Communication
- ChatGPT
- MailChimp
- Klaviyo
- Slack
- Intercom
- Zendesk
Payment
- Vipps
- Klarna
- Dibs
- Dintero
- Swish
- Stripe
Hosting
- AWS
- Microsoft Azure
- DigitalOcean
- Servebolt
- Domeneshop
- Google Cloud Platform
A better way to communicate
Tickets are not for every one of us. In fact, most of us hate tickets. They are slow, provide little feedback, and most of all — feel like you're talking to a robot. That is why we communicate the way you like.
Let's talk the way you like to
Everybody has different habits, and that is absolutely fine. Your habits help you stay organised throughout the day, and we won't make you change them for us.
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Tasks on our platform
Internally, we use Kanban boards (yes, the ones from Toyota). They help us have a clean overview of the current status of tasks. If you like this approach, we welcome you to join us.
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Email
Is the email right way to go for you? We'll set you up a dedicated email address so you can shoot us a message, and we'll take care of it.
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Slack
Like Slack? Great, we do too! Hop on our Slack, we'll open a channel for your project, and you can easily ping any of our team members you are familiar with in real-time, during working hours.
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WhatsApp
Sometimes you're on the go, and if it's just the easiest option for you, we don't mind it.
Keeping you in the loop
We swore never to be "missing in action" because there is no worse feeling than having to chase those who need to solve your problems. That is why we always keep you in the loop, even on the complex tasks.
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Nothing gets lost
Our internal tools do not allow human error. If there was no reply from our end by the expected date, our systems will nudge, ping, and disturb every one of us, so we never loose track of your tasks.
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Send it and forget it
It is our mission to make your requirements happen. Once you send us what you need to get done, you can sincerely go to sleep without thinking if it will be done.
Does your business run on
WooCommerce? WooCommerce?
It has been more than 9 years since we dived into the WooCommerce world, only one year after it was born. So, we have plenty to offer regarding support and development. We know how to solve and integrate all important segments of your e-commerce business.
Some of the areas we can help you with are listed below.
Shipping
- Porterbuddy
- Consignor
- Posten
- Postnord
- Bring
- Best
- Helthjem
Catalog Management
- Virtual products
- Downloadable/digital products with samples
- Backordered inventory items
- Advanced pricing rules
- Improved search results
- Customer personalised products
- Multi-tier upsell
ERP, CRM, Accounting
- Salesforce
- Oracle NetSuite
- Microsoft Dynamics 365
- HubSpot
- Quickbooks
- Xero
Reporting
- Tax reports
- Abandoned shopping cart
- Low stock alert
- Popular items / search
- Product reviews
- Coupon usage
- Total returns / refunds
Ready to dive in?
We'll get you covered.
Get what you want, every time
We sincerely understand how your business is important to you, and to your customers. And we know our success depends on yours. This is why your business truly matters to us too.
- in case of emergency
- 24/7 availability
- support for you
- truly unlimited
- response time guaranteed
- 90 minutes
And even more from $ 900 a month
Includes every feature we listed above plus the ones listed below.
Everything you need
To manage your online business
- Setting up and maintaining GDPR
- User and role management
- Multi-store & multi-lingual support
- Batch import of pages & products
- Fighting off SPAM bots
- Help improving the search
- Suggestions on UI and UX improvements
- Speed optimisation
- Configuring SSL
Frequently Asked Questions
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Our office hours are 9 AM – 6 PM CET Monday through Friday. Any request submitted during off-hours are immediately attended with SLA of 90 minutes. However in an emergency you can call our emergency line and immediate support is provided to you regardless of the hours.
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Absolutely. Due to the different use cases database structure and plugin/theme variations we will request information from you about your existing network. So give us a call as each multisite is different and we will give you a custom quote.
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Of course. Our team includes experienced system administrators that can help you optimise your server for speed security and even upgrade it so you don't need to sweat about which version of MySQL or PHP is right for your website.
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Yes. Custom development is not part of this plan. However our team is available to perform any of your custom development if you require such an additional service.
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Absolutely. We have a plenty of experience with all of the mentioned platforms and more. We can surely help you navigate the platforms themselves.
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Sure you can. We'd be sad to see you go but make sure to check out fair refund policy along the way. We prefer having a fair relationship over a frustrated one.
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While we do not own servers we can recommend where to purchase and we can take care of the rest once you grant us access.
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Once you sign up you will have a secure place to share your login details. This will help our team navigate access to the site and in case you need server maintenance you can share those details as well.
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Since each case is specific it would be better to get in touch with us to give you a custom-tailored offer.
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It is unlimited. You need to ask us questions; please do. Wanna jump on the call? Let's talk. You need us to upload content? Please send us all. You need us to fix malware all the time? Wait for a second... You can't have malware all the time; we must fix that. So yes truly unlimited support for you and your business.
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All updates are done with a backup beforehand. So in an unlikely event that something goes wrong we will rollback your website to a previous stable version. We will inestigate on what has caused the website to break and give you an honest opinion on what are your further options.
Company
United States
8 The Green
19901 Dover, DE
+1 (424) 297-1577
Serbia
V. Lisinskog 21
11000 Beograd
© 2024 Adorable Corporation, Inc. in collaboration with StuntCoders doo. All rights reserved.