Magento Tutorials

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How to cancel an order in Magento

  1. From Magento Admin panel to Sales→Orders
  2. View order
  3. In the top right corner click "Cancel"
  4. Confirm

You have loads of orders piling up without ever being completed?

They are probably only polluting your back end and creating a confusion.

Also, stock is reducing and you know that these orders will never be shipped?

You probably need to cancel them, and in this tutorial we will show you how.

The process is simple and similar to invoicing and shipping order in Magento, for example.

So, let’s see how it’s done.

As, always, you want to log in to your Magento Admin Panel and navigate to Sales and choose Orders menu item.

Invoicing an order in Magento

Next, choose the order that you want to cancel by clicking the View link next to it.

That will show you all the necessary details about your order.

Now, note the orange buttons in the upper right corner of the screen. (see the screenshot)

Cancel Magento order

All you need to do is to click the Cancel button.

Magento will ask you to confirm if you really wish to cancel your order, so you can still change your mind at this point.

If you are sure you’re doing the right thing, click OK and you will see a success page that will inform you that your order has been cancelled.

And hopefully, there will be just a few of them to cancel.

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